Refund policy

Thanks so much for shopping with Pink Fern and supporting our small business!

All online sales are final. We do not offer refunds or exchanges with the exception of products that arrive damaged or broken.

Damaged or Broken Items
If you receive a damaged or broken product, please contact us at hello@pinkfern.shop within 30 days of receiving your order. Please include the following in your email:

• Your order #
• Photos clearly showing the damaged product
• Include a photo of unopened package if the box is in rough condition from shipping. (This allows us to file a claim with the carrier)

Once we receive your request, we will review the information and follow up with next steps.

Thank you for your understanding and support!

— The Pink Fern Team